Hilton DoubleTree Montreal Transforms Banquet Staff Scheduling with Inntegral

March 7, 2025 Case Studies

Client Overview

Hilton DoubleTree Montreal is a premier hotel in downtown Montreal, offering over 25,000 square feet of event space for corporate functions, weddings, and large-scale banquets. Managing banquet staff for multiple events requires careful planning to ensure the right number of qualified employees are scheduled while complying with union rules and labor laws.

The Challenge: Manual, Inefficient Scheduling

Before Inntegral

Before implementing Inntegral, Hilton DoubleTree Montreal relied on spreadsheets, phone calls, and emails to manage banquet staffing. Their process included:

❌ Time-Consuming Scheduling

  • The banquet manager manually assigned shifts while ensuring compliance with union rules (seniority, overtime, shift lengths, breaks, etc.).
  • This process often took 5-7 hours per week and left room for errors.

❌ Limited Staff Visibility & Control

  • Employees had no centralized view of available shifts and relied on calls and messages from management.

  • Availability changes required manager intervention, creating administrative bottlenecks.

❌ Overtime & Compliance Issues

  • Managers struggled to track overtime risks in real time, sometimes leading to unintentional labor violations.

  • Unionized staff raised concerns about fair shift distribution and transparency.

❌ Last-Minute Disruptions

  • If an event changed or a staff member canceled, managers had to scramble to find replacements manually.

  • Last-minute scheduling adjustments often caused staff shortages or overstaffing, impacting service quality.

The Solution: Streamlining Scheduling with Inntegral

Hilton DoubleTree Montreal implemented Inntegral to replace its manual scheduling process with an automated, real-time solution that ensures efficiency, compliance, and employee engagement.

After Inntegral

✅ Automated, Rule-Based Scheduling

  • Managers now use Inntegral’s smart scheduler, which automatically assigns shifts based on seniority, availability, and compliance rules.

  • Scheduling time reduced by 70%, freeing up hours for other operational tasks.

✅ Staff Empowerment with Real-Time Shift Selection

  • Employees can now view available shifts and claim shifts that match their seniority and availability.

✅ Proactive Overtime & Compliance Monitoring

  • Inntegral flags overtime risks and shift violations before schedules are finalized.

  • Managers can now prevent scheduling errors before they happen, avoiding union disputes and unexpected labor costs.

✅ Faster Response to Last-Minute Changes

  • If an employee cancels, the system instantly suggests replacements based on seniority and availability.

  • Staff receive real-time notifications for open shifts, enabling faster replacements and fewer scheduling disruptions.

✅ Live Booking Updates for Banquet Staff

  • New event bookings are immediately visible to banquet staff as soon as they are posted.

  • Employees can plan ahead and quickly select their shifts, leading to smoother event execution.

The Impact

Key Improvements at Hilton DoubleTree Montreal

Metric

Before Inntegral

After Inntegral

Scheduling Time

20 hours/week

⬇ 70% Reduction

Shift Assignment Accuracy

Manual, error-prone

✅ Automated & compliant

Overtime Issues

Frequent & reactive

⛔ Proactively prevented

Last-Minute Adjustments

Manager scramble

🚀 Instant replacement suggestions

Employee Satisfaction

Frustration with transparency

✅ More control & visibility

What Hilton DoubleTree Montreal Says About Inntegral

Steve Arseneault, Banquet 1st Maître D

have had the chance of using it every day at DoubleTree by Hilton Montreal since the beginning, and it is easy to work with—much better than the old manual way.

It cut my daily work for the waiters’ schedule by at least half in a property with so many union rules. That’s without counting the 2-3 phone calls compared to 15-20 each time a waiter calls in sick or a client changes time/pax.

Really a good addition to my work tools. Thank you, and what a great support service!

Carolle Brunelle, Director of Banquets

We did it for our property. This is an amazing tool and a time-saver for our banquet managers. The banquet staff have the new bookings live as we post them.

It’s easy to choose your function, and when someone calls in sick, the app re-triggers immediately for the next available employee to take the shift. Great job from your team!

Conclusion


With Inntegral, Hilton DoubleTree Montreal has successfully transitioned from manual, reactive banquet staffing to an efficient, automated, and employee-friendly process. The hotel has:

✅ Provided live booking updates for banquet staff

✅ Improved operational efficiency for large-scale banquets

Inntegral has become an essential tool in Hilton DoubleTree Montreal’s banquet operations, ensuring seamless event staffing while keeping both managers and employees satisfied.

✅ Empowered staff with real-time shift selection

✅ Provided live booking updates for banquet staff

✅ Improved operational efficiency for large-scale banquets

Inntegral has become an essential tool in Hilton DoubleTree Montreal’s banquet operations, ensuring seamless event staffing while keeping both managers and employees satisfied.

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✅ Eliminated overtime violations & compliance risks

✅ Empowered staff with real-time shift selection

✅ Provided live booking updates for banquet staff

✅ Improved operational efficiency for large-scale banquets

Inntegral has become an essential tool in Hilton DoubleTree Montreal’s banquet operations, ensuring seamless event staffing while keeping both managers and employees satisfied.

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✅ Reduced scheduling time by 70%

✅ Eliminated overtime violations & compliance risks

✅ Empowered staff with real-time shift selection

✅ Provided live booking updates for banquet staff

✅ Improved operational efficiency for large-scale banquets

Inntegral has become an essential tool in Hilton DoubleTree Montreal’s banquet operations, ensuring seamless event staffing while keeping both managers and employees satisfied.

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✅ Reduced scheduling time by 70%

✅ Eliminated overtime violations & compliance risks

✅ Empowered staff with real-time shift selection

✅ Provided live booking updates for banquet staff

✅ Improved operational efficiency for large-scale banquets

Inntegral has become an essential tool in Hilton DoubleTree Montreal’s banquet operations, ensuring seamless event staffing while keeping both managers and employees satisfied.

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